Emissary understands how important the privacy of personal information is to our users. This Privacy Policy will tell you what information we collect about you and about your use of Emissary and its services. It will explain the choices you have about how your personal information is used and how we protect that information. We urge you to read this Privacy Policy carefully.
This Privacy Policy applies to websites and applications owned and operated by Emissary that are intended for use by consumers. We refer to these sites and applications collectively as the
“Emissary Apps.” We refer to the Emissary Apps, along with the information and services made available to you through the Emissary Apps, as the “Services.” This Privacy Policy also applies to the consumer-facing version of the Emissary App.
If you do not want us to collect, use or disclose information about you and your use of the Services as described in this Privacy Policy, then you should not use the Services. By using the Services, you must agree to the Emissary Terms of Use, which is the contract between us and users of the Services. By accepting the Emissary Terms of Use, you confirm that you have read and understand this Privacy Policy and the Emissary Cookie Policy and you acknowledge that we will store, use and otherwise process your information in the United States where we are located.
References to "Emissary," “we” or “us” mean Emissary Health, Inc., including any company that Emissary controls (for example, a subsidiary that Emissary owns). Emissary may share information among its subsidiaries, websites or applications that it owns or controls, but information collected under this Privacy Policy is always protected under the terms of this Privacy Policy. Except as otherwise noted in this Privacy Policy, Emissary is the data controller responsible for the processing of your personal information as described in this Privacy Policy.
Some of our Services store your personal information in accordance with this Privacy Policy. Even if you do not register with or provide any personal information to Emissary, we collect information about your use of the Emissary Apps and the Services. We may also acquire information about our users from external sources.
When you use the Services, we collect information as follows: Registration
Services do require that you register with Emissary for them to function properly. If you choose to register or update an existing account with Emissary or access certain Services, you may be required to provide certain personal information, such as your name, address, telephone number, gender, email address and date of birth, and a username and password to access your Emissary
account. You are responsible for ensuring the accuracy of the personal information that you submit to Emissary.
Interactive Services
Some of our Services are interactive and may request that you submit health-related information, along with other information such as your age and gender.
Email Newsletters
At registration and at various times as you use the Emissary Apps, you will be given the option of providing us with personal information in order to receive informational/promotional newsletters from Emissary and/or directly from third parties. From time to time Emissary may offer users of third party websites the opportunity to subscribe to our newsletters through those websites. If you elect to subscribe to one of our newsletters on a third party website, the operator of that website will provide us with the personal information you have provided in connection
with the subscription request, which we may use in accordance with this Privacy Policy as though you had provided it directly to Emissary.
Market Research
From time to time, Emissary may conduct online research surveys on behalf of itself and third parties through email invitations, pop-up surveys and online focus groups. When participating in a survey, we may require you to provide personal information such as your location and age. The information you submit in a survey may be used by Emissary for research and measurement purposes, as described below, including to measure the effectiveness of content or programs.
User Reviews and Other Public Forums
In connection with the use of our directory, users are able to submit reviews. Our reviews feature in the directory and are open to the public and should not be considered private.
Any information (including personal information) you share in any review, or other forum is by design open to the public and is not private. You should think carefully before posting any personal information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to
contact you for unauthorized purposes. As with any public forum on any site, the information you post may also show up in third-party search engines.
Emails You Send to Emissary
This Privacy Policy does not apply to information, content, business information, ideas, concepts or inventions that you send to Emissary by email. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to Emissary.
Services and Device Information
When you access and use the Services, Emissary automatically collects and stores in its server logs information from your browser or mobile device such as your IP address or unique device identifier, browser information (including referring URL), your preferences and settings, cookies and information about the content you have viewed and actions taken (e.g., search queries, ad
engagement, clicks and the associated dates and times). Emissary may also collect
device-specific information when you install and use an App including your device model, operating system information, advertising ID (which is a unique, user-resettable identification number for advertising associated with a mobile device) and App version and usage information. When enabled by you, we collect precise location information provided by your mobile device, which you may disable through the device settings.
Precise Geolocation Data
When enabled by you, we collect precise location information provided by your mobile device. We do so to provide you more relevant content including advertising based on your location. You may disable the collection and use of your location data through your device settings. To change location settings on your device, please refer to your device’s official knowledge base.
Cookies and Other Tracking Technologies
We may use cookies to collect information about your use of the Services. “Cookies” are small data files assigned to your browser when you visit a Emissary web site which enable recognition of your browser and collect and store information about your use of the Services, as described
above. In addition to cookies, we may use other tracking technologies that collect information about your use of the Services, including mobile identifiers and "web beacons" which are small
graphic files (sometimes called “clear GIFs” or “web pixels”) embedded in a web page or email typically used to monitor activity and send relevant information back to a home server (which
can belong to the host site, a network advertiser or some other third party). The information
collected by such tracking technologies may be combined with other information that our partners have access to, including your name, email address and physical address, so that we can send you materials, either electronically or by direct mail, that may be of interest to you.
Our advertising service partners may use cookies and other tracking technologies to collect information about your use of the Emissary apps, including content you have viewed. These third parties may use this information to help Emissary deliver advertising on the Emissary apps and on other third party websites based on your browsing activity on the Emissary apps.
When you download and install one of our Apps onto your mobile device we assign a random number to your App installation. This number cannot be used to identify you personally, and we cannot identify you personally unless you choose to become a registered user of the App. We use this random number in a manner similar to our use of cookies as described in this Privacy Policy and in our Cookie Policy. Unlike cookies, the random number is assigned to your installation of the App itself and not a browser, because the App does not work through your browser.
Therefore the random number cannot be removed through settings. If you do not want us to use the random number for the purposes for which we use cookies, please do not use the Apps. Our use of cookies and other tracking technologies on our mobile optimized sites and our flagship Emissary App are similar to our use on our desktop sites. Your choices to reject cookies, use the Network Advertising Initiative and the opt-out mechanism described below in the section "Your Choices and Rights" are available on our flagship Emissary App and on our mobile optimized
sites.
We and our service providers collect and store information about users' interactions with unaffiliated websites and applications that use our technologies, including cookies and similar tracking technologies. This allows us to infer the presence of a common user or household behind multiple devices. We do so in order to:
Information about your use of the Services may be used for the following purposes:
In addition, Emissary may use personal information about you for other purposes that are disclosed to you at the time we collect the information and/or with your consent.
Emissary may combine your personal information and other information collected about your use of the Services, and also supplement with information from external sources for the purposes described in this Privacy Policy. For example, information that Emissary collects about you may be combined by Emissary with other information available to Emissary through third parties for research and measurement purposes, including measuring the effectiveness of content,
advertising or programs. This information from other sources may include age, gender, demographic, geographic, personal interests, product purchase activity or other information. We may report aggregate information, which is not able to be identified back to an individual user of the Emissary Apps, to our current or prospective advertisers and other business partners.
Emissary Subsidiaries and Corporate Affiliates
We may share your information with our subsidiaries, affiliates and companies acquired by or merged with us and our affiliates for their use for the purposes set forth in this Privacy Policy. In the event of a corporate change in control resulting from, for example, a sale to, or merger with, another entity, or in the event of a sale of assets or a bankruptcy, Emissary reserves the right to transfer your personal information to the new party in control or the party acquiring assets. In the event of such a change, your personal information will continue to be treated in accordance with this Privacy Policy unless any changes to the Privacy Policy are made in accordance with the
section below that discusses “Changes to This Privacy Policy.” Companies and Contractors that Work with Emissary
Emissary works with third party companies and contractors that help us provide the Services and to otherwise assist in the operation of the Emissary Apps, including those that provide services relating to technology, data analysis, research, email management and deployment, advertising
and marketing and/or content. If you are in the United States, we may also partner with certain service providers to better understand your experience on the Emissary Apps, including technology that enables us to review and optimize the Services based on your interactions with certain pages (e.g., how much time you spend on which pages, which links you choose to click,
what you do and don’t like, etc.) in an anonymized format. Emissary contractors sometimes have limited access to your information in the course of providing products or services to Emissary.
We contractually require that our contractors not use or disclose your information for any purpose other than providing the limited service or function for Emissary.
Third Party Advertisers and Third Party Websites
We may share information that we have about you, such as a cookie ID or IP address, with third party advertising service providers who may use this information, on our behalf, to help Emissary deliver advertising on the Emissary Apps as well as on third party websites, as further described in our Cookie Policy.
Certain content, services and advertisements offered to you through the Emissary Apps are
served on, or contain links to, websites hosted and operated by a company other than Emissary ("Third Party Websites"). Emissary does not share your personal information with these Third Party Websites without your consent, but you should be aware that any information you disclose to these Third Party Websites once you access these Third Party Websites is not subject to this Privacy Policy. Emissary does not endorse and is not responsible for the privacy practices of these Third Party Websites. You should review the privacy policy posted on the Third Party
Website to understand how that Third Party Website collects and uses your information. Emissary makes an effort to make it obvious to you when you leave Emissary Apps and enter a Third Party Website, either by requiring you to click on a link or by notifying you on the
Emissary Apps before you visit the third party site. In addition, if you see a phrase such as
"Powered by" or "in association with" followed by the name of a company other than Emissary, then you are on a website hosted by a company other than Emissary. When you use a
co-branded service (a service operated with a partner of Emissary), or register or otherwise provide information on a co-branded site, where applicable, we may pass the collected information back to that partner, which may include third party service providers whose services are embedded into and/or appear within the Services.
We may also include social widgets on Emissary Apps which enable you to interact with the associated social media services, e.g., to share an article. These widgets may collect browsing data which may be received by the third party that provided the widget, and are controlled by these third parties. You may be able to manage your privacy preferences directly with the
applicable social network platform.
Compliance with Law, Regulation, and Law Enforcement Requests
To cooperate with government and law enforcement officials and private parties to enforce and comply with law, we may release personal information to third parties: (1) to comply with legal requirements such as a law, regulation, search warrant, subpoena or court order; (2) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or (3) in special cases,
such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In addition, we may disclose personal information as described below.
We take reasonable security measures to protect the security of your personal information.
Despite Emissary’s efforts to protect your personal information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.
The security of your personal information is important to us. When you enter personal information (including personal health information in various Services), we encrypt the transmission of that information or use SSL connections (Secure Socket Layer) technology.
We will retain your personal information as long as your account is active or as needed to provide you Services. At any time you can remove your personal information or instruct us to remove it, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to Emissary from our servers. See “Your Choices and Rights” below for more information on how you can update or remove your
personal information. We will also retain your personal information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.
Updating/Removing Your Personal Information
If you do not want your personal information used by Emissary as provided in this Privacy Policy, you should not use the Emissary Apps and Services. You can correct, update or review personal information you have previously submitted by going back to the specific Service, logging-in and making the desired change. You can also update any personal information you have submitted by contacting us through the Contact Us link provided in Emissary Apps.
If you have registered and desire to delete any of your registration information you have provided to us from our systems please contact us using the contact information listed below in the “Contacting Emissary About Your Personal Information or Privacy” section or through the Contact Us link provided in Emissary Apps. Upon your request, we will delete your registration information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to the Emissary Apps from our servers.
When you sign up to receive email communications for any of our Services, including our email newsletters, or at any time, you can choose to opt out of receiving additional newsletters or other email communications from Emissary or our advertisers or sponsors.
You can unsubscribe from an email newsletter by:
If you decide that you would prefer not to receive personalized email or secure electronic messages from Emissary Apps you may also "Opt-out" of the Service by changing your email preference or following the unsubscribe instructions included in each email.
All promotional emails that Emissary sends with opportunities from Emissary or with offers or informational materials from Emissary on behalf of our sponsors will contain an opportunity to unsubscribe from getting additional emails of that type in the future from Emissary unless you re-subscribe.
Cookies
Most browser software can be set to reject Cookies. Most browsers offer instructions on how to reset the browser to reject Cookies in the "Help" or “Settings” or “Preferences” section of your browser’s toolbar. Refer to our Cookie Policy for additional information about opting out of
Cookies.
California Residents
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information.
We are committed to protecting the privacy of children. The Emissary Apps are not designed or intended to attract children under the age of 13. The Emissary Apps do not collect personal information from any person we actually know is under the age of 13.
Emissary and our technical infrastructure are located in the United States. The personal information that you provide to us is stored on servers located in the United States. If you are located in another jurisdiction, you should be aware that in order to provide the Services to you, we must transfer your personal information to the United States where it will be stored and processed in accordance with this Privacy Policy. We may transfer your information outside the United States to service providers with operations in other countries. By using the Services, you consent to such collection, storage and processing in the United States and elsewhere, though the United States and other jurisdictions may not afford the same level of data protection as
considered adequate in your own country. We will take reasonable steps to protect your personal information. Note that your personal information may be available to the United States government or its agencies under legal process made in the United States.
When you use the Services, we collect, store, use and otherwise process your personal information as described in this Privacy Policy. We rely on a number of legal bases to process your information, including where: (i) necessary for our legitimate interests in providing and improving the Services including offering you content and advertising that may be of interest to you; (ii) necessary for our legitimate interest in keeping the Services, Sites and Apps safe and
secure; (iii) necessary for the legitimate interests of our service providers and partners; (iv) necessary to perform our contractual obligations in the Emissary Terms of Use; (v) you have
consented to the processing, which you can revoke at any time (however a revocation does not affect the lawfulness of processing of your personal data that occurred prior to the date of revocation); (vi) you have expressly made the information public, e.g., in public forums; (vii) necessary to comply with a legal obligation such as a law, regulation, search warrant, subpoena or court order or to exercise or defend legal claims; and (viii) necessary to protect your vital interests, or those of others.
If you are a Emissary user in the EEA, you can: (i) access personal information we have about you (we will try to provide information within 30 days of your request); (ii) have your personal information corrected or deleted (in most cases you can correct personal information you have submitted to us by going back to the specific Service, logging-in and making the desired
change); (iii) in certain circumstances, you can object to our processing of your personal information and we will discontinue such processing unless we have compelling legitimate grounds to continue; (iv) withdraw consent previously provided (however a withdrawal does not affect the lawfulness of processing of your personal data that occurred prior to the date of
withdrawal); or (v) if you believe that we have not complied with applicable data protection laws, you may lodge a complaint with your local supervisory authority. If you wish to inquire as to whether we maintain any of your personal information and if so, whether you wish to exercise any of those rights that are available to you with respect to such personal information, you may contact us as described in the Contacting Emissary About Your Personal Information or Privacy section below. We will respond to your request within a reasonable timeframe.
Where we process your personal information for direct marketing purposes, you can opt-out through the unsubscribe link in the email communications we send to you, by changing your
subscription preferences in your account settings or as otherwise specified in this Privacy Policy.
We will retain your personal information for as long as necessary to provide the Services to you and fulfill the purposes described in this Privacy Policy. This is also the case for third parties
within whom we share your information to perform services on our behalf. When we no longer need to use your personal information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or anonymize it. If you have registered with Emissary and you no longer want us to use your registration information to provide the Services to you, you may close your account.
Please send us an email by using the Contact Us link provided in Emissary Apps if you have any questions about this Privacy Policy or the personal information we maintain about you. We will respond to your request within a reasonable timeframe.
We reserve the right to change or modify this Privacy Policy and any of our Services at any time and any changes will be effective upon being posted unless we advise otherwise. If we make any material changes to this Privacy Policy we will notify you by means of a notice on the Emissary Apps and/or by email to our registered users (sent to the email address specified when you register) prior to the change becoming effective. By continuing to use the Services after changes are made to this Privacy Policy, you agree to such changes. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. If you do not
accept the terms of this Privacy Policy, we ask that you do not register with us and that you do not use the Emissary Apps. Please exit the Emissary Apps immediately if you do not agree to the terms of this Privacy Policy.